Cancellation Policy

Orders can be stopped without charge at any point before dispatch.

Before dispatch

Email [email protected] with the order number as soon as you can. If the parcel has not gone, we stop it and refund in full.

After dispatch

A dispatched order cannot be pulled back. Refuse it on delivery or send it back inside the 30-day window.

Cancellations we make

If we cannot fulfil an order — damaged stock, an unserviceable address — it is cancelled and refunded in full, and we explain the reason.