Returns and Refunds

Our return window is 30 days from the day the parcel is delivered.

Condition we can accept

We ask that returns are unused and in their original packaging. Anything that has been put into service cannot be restocked.

How to return something

1. Contact [email protected], naming the order and the item.
2. We send back a return address and a case reference.
3. Post the item, packed well enough to arrive intact.
4. On receipt and inspection we refund the original payment method.

Who pays the return postage

If you simply changed your mind, the return postage is yours. If the item was defective or misdescribed, we pay it. We never charge a restocking fee.

How the refund is made

Money goes back to the method you paid with, after the return is received and inspected. Bank processing adds a few days.